1. Our commitment
This Privacy Policy describes how Chain Experts and Jewellers Private Limited (referred to as “Chain Experts”, “we”, “our” or “us”) handles personal information associated with chainexperts.com, including enquiries, business communications and related services.
The information we collect depends on how you interact with our website. Please read this policy together with our Terms of Service.
2. Information we collect
Depending on the website features you use and what you choose to provide, the information may include:
- Contact information: name, email address, phone number and business or company name.
- Business enquiries: product interests, jewellery specifications, messages and correspondence you send to us.
- Transaction-related information: quotation, order, invoice, payment or delivery details, if a purchase or trade engagement is arranged.
- Technical information: IP address, browser or device type, pages visited and basic website logs, which may be generated when you access the site.
- Preferences: communication preferences and information you voluntarily share.
We request only information reasonably relevant to the purpose of your interaction.
3. How we receive information
We may receive information directly from you when you complete a website form, send an email, contact us through phone or messaging, request a catalogue, or otherwise communicate with us. Limited technical information may also be generated by our web hosting and security services when you visit the site.
4. How we use personal information
We use information where relevant to:
- Respond to enquiries, share requested jewellery information and communicate with customers or trade partners.
- Prepare quotations and, where applicable, process and support orders or business transactions.
- Maintain website functionality, security, troubleshooting and fraud prevention.
- Meet applicable legal, accounting, tax and regulatory obligations.
- Send promotional or collection updates when permitted; you may ask us to stop these communications.
- Handle privacy enquiries, complaints and data requests.
Where consent is required by applicable law, we seek it and allow withdrawal as required by law. Some processing may be necessary to fulfil a request or comply with legal obligations.
7. Security and retention
We use reasonable organisational and technical measures to protect personal information. No website or electronic communication method is completely risk-free.
We retain information only for as long as reasonably needed for the purposes described here, for legitimate business records or as required by applicable law. Retention periods may differ between enquiries, transaction records and technical logs.
8. Your privacy choices and rights
Subject to applicable law, you may ask to access, correct, update or erase eligible personal information, withdraw applicable consent, update communication preferences, or raise a privacy grievance. Some requests may be subject to identity verification and legal record-retention obligations.
To make a request, use our Data Request & Deletion page or email info@chainexperts.com.
9. Children and international processing
This website is intended primarily for adults and business or trade visitors. We do not knowingly invite children to submit personal information. If you believe a child has provided information, please contact us.
Some website or communication service providers may process data in other locations. Where relevant, we seek to handle transfers in accordance with applicable data protection requirements.
10. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The latest version will be posted on this page with an updated date.
11. Contact
For privacy questions, requests or complaints, please contact:
Mumbai, Maharashtra, India
Email: info@chainexperts.com
Website: chainexperts.com
If a designated data-protection or grievance contact is required for your operations, publish their verified contact details here.